Refund Policy

Subscribed through the App Store

Apple handles all App Store refunds directly. We can't process them on our end. Request a refund at reportaproblem.apple.com.

Subscribed through Google Play

Google handles all Play Store refunds directly. We can't process them on our end. Manage your subscription at Google Play Subscriptions.

Subscribed on the Web

Yearly Plan

• 7-day free trial. Cancel during the trial and you won't be charged.
• 7-day refund window on every renewal. If your yearly plan just renewed and you didn't mean to continue, you can request a full refund within 7 days of the charge.

Monthly Plan

• No free trial. The monthly plan does not include a free trial. The 7-day free trial is available on the yearly plan only.
• Non-refundable. Monthly is a short, flexible, pay-as-you-go commitment, so monthly charges are non-refundable. Cancel before your next billing date and you keep access through the end of your current period, with no further charges.

How to Request a Refund (Yearly Plan Only)

Refund requests apply to the yearly plan within 7 days of a renewal charge. Monthly charges are not eligible for refund. Email support@mofilo.app within 7 days of your yearly renewal charge. To process your request, please include all of the following:

1. The email address associated with your Mofilo account
2. A copy of your payment receipt or transaction ID
3. What specifically didn't meet your expectations or what you were hoping to get out of Mofilo
4. Whether you reached out to our support team before requesting a refund (if not, we'd love the chance to help first)

All refund requests are reviewed on a case-by-case basis by our team. Approved refunds are typically processed within 7–14 business days. Incomplete requests will need to be resubmitted with the required details before we can review them.

Please note that once a refund is issued, your access to Mofilo Premium features will end immediately.